A claim or insured event refers to a scenario in which the insured risk materialises, triggering the insurer’s benefit obligation. This can include, for example, an unexpected and serious illness prior to the trip in cases involving travel cancellation insurance, but also the loss of luggage in cases involving luggage insurance.
If you want to report a claim, please refer to the information on our website. You can find tips there for what to do in the event of a claim. We also provide you with further information on what to do in an emergency.